Frequently Asked Questions
All your questions about 678bs answered in one place
From account verification to deposits, live dealer games, and device issues — find answers to whatever questions you have right here.
We have organized the most frequently asked questions about using 678bs into four categories — identity verification (KYC), deposits, live dealer games, and device & technical issues. Each answer is written in brief, simple language so you can find solutions quickly and play without interruption. Click on any question below to expand the answer.
Frequently Asked Questions
Identity Verification (KYC)
678bs may request KYC verification before your first large withdrawal or if unusual activity is detected on your account. This is done to keep your account secure and prevent unauthorized access. The support team will notify you by email or live chat with details on exactly which documents to submit.
Yes, completely safe. 678bs uses SSL encryption technology, so your personal information is never shared with third parties. Submitted documents are used only for the verification process and are kept protected in accordance with our privacy policy. Read our privacy policy page to learn more.
Generally, a National ID (NID), passport, or driving license is accepted. For proof of address, a recent utility bill or bank statement can be provided. The image must be clear and legible — blurry or partial images will not be accepted. If you have any doubts, contact the support team.
If verification is rejected, the support team will inform you of the reason in detail by email or live chat. This usually happens when image quality is poor or information is unclear. Taking new, clear photos and resubmitting should resolve the issue. For quick assistance, email [email protected].
For security and fraud prevention, 678bs ensures that the account holder and the payment method owner are the same person. The name on your 678bs profile must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, the withdrawal process may be delayed.
Deposits
678bs does not charge any deposit fee of its own. However, your mobile banking provider or bank may deduct a small charge according to their own rules — this depends on the respective provider's policy, not on 678bs. The minimum deposit amount is ৳500.
After logging in, go to the Cashier or Deposit option and select bKash. Note down the 678bs designated bKash number and send money from your bKash app using "Send Money". Enter the payment reference number correctly — without it, the deposit may be delayed. The minimum deposit is ৳500.
Yes, the process is largely the same. On the deposit page, choose Nagad, send money to the provided Nagad number, and make sure to include the reference number during payment. Save the transaction ID from the Nagad app — it will come in handy if any issue arises. The minimum deposit amount is ৳500.
Deposits usually reflect within a few minutes. If it has not appeared after 15-20 minutes, contact live chat or [email protected] with your transaction ID or a screenshot. If the reference number was not provided, there is a higher chance of an issue — in that case, support will resolve it quickly.
Live Dealer Games
Teen Patti is a three-card game where the highest-ranking hand wins — a Trail (three cards of the same value) is the strongest. Andar Bahar is simpler: a joker card is shown, and you bet on whether a card of the matching value will appear on the "Andar" (left) or "Bahar" (right) side. Both games are available on live tables from Evolution Gaming and Ezugi.
In live dealer games, a real dealer runs the game from a studio via high-definition video streaming. You can watch directly on screen as cards are dealt or the roulette ball spins. All bets and results are processed in real time, making the experience just like a real casino.
Absolutely. The 678bs live casino section runs easily from the browser on both Android and iOS mobile devices — no separate app download is needed. A Wi-Fi connection or a good mobile internet connection is recommended for better streaming quality. The best experience is on Chrome or Safari.
Baccarat is a simple card comparison game where whichever hand — "Player" or "Banker" — has a total value closest to 9 wins. Both new and experienced players can play. The only requirements are that you must be 21 years of age or older and have sufficient balance in your account.
Betting limits on live tables vary based on the type of game and the provider. There are generally various options ranging from low-stake tables to high-stake tables for larger amounts. The specific limits are displayed on screen before entering each table, so check them before you play.
Device & Technical Issues
On Android Chrome, go to the three-dot menu → "Settings" → "Privacy and security" → "Clear browsing data" and select "Cached images and files" and "Cookies" to clear them. On iOS Safari, go to Settings → Safari → tap "Clear History and Website Data". Refreshing the page after this usually fixes the problem. Also check your internet connection once.
Yes, 678bs is fully suited for play from a mobile browser. The complete site can be used smoothly from Chrome, Firefox, or Safari without installing a separate app. The site is built with a responsive design, so all buttons and menus work correctly on small screens as well.
678bs runs well on all types of modern devices — Android smartphones and tablets, iPhone and iPad, and Windows or Mac computers. Chrome, Firefox, Safari, and Edge are supported browsers. Some issues may occur on older operating systems — updating the browser should resolve this.
On Android Chrome, open 678bs.lat, select "Add to Home screen" from the three-dot menu, confirm the name, and tap "Add". On iPhone Safari, open the site, tap the share icon, then select "Add to Home Screen". After that, you can access the site directly from your home screen just like an app.
If the connection drops, the game engine completes the round normally. When you log back in, the correct result will be reflected in your balance. If you notice any discrepancy, contact live chat mentioning the time of the round and the game name — the support team will verify the logs and resolve the matter.
Still have questions? We are always here for you
Our support team is always ready to assist in Bengali and English. Get instant answers on 24/7 live chat or reach out by email for more detail.
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